Introduction
At SNEHASYS TECHNOLOGIES, we strive to deliver high-quality IT services that meet your needs. This Return & Refund Policy outlines our guidelines for service cancellations, refunds, and related matters. As a service-based business, our policy reflects the nature of custom IT projects, which begin upon order confirmation and client approval.
We comply with applicable laws, including the EU General Data Protection Regulation (GDPR) for handling personal data. By engaging our services, you acknowledge and agree to the terms outlined in this policy.
Eligibility for Refunds
Understanding when refunds apply
Refunds are limited to maintain fairness for our team and resources committed to your project. We do not offer refunds for services after project delivery within the agreed deadline, as these represent completed work.
Before Project Initialization
You may request cancellation and receive an 80% refund of the paid amount. The remaining 20% covers administrative costs, initial consultations, and preparation (e.g., scoping, resource allocation).
After Project Initialization
No refunds are available, as work has commenced based on your specifications. Once resources are allocated and development begins, we cannot reallocate them to other projects.
After Project Delivery (Within Deadline)
No refunds or returns, as the service is fully provided. Once the project is delivered and you have approved the deliverables, the engagement is considered complete.
Important Notice
All refund requests must be submitted in writing via our Contact Us form within 7 days of your decision. Requests received after this period will not be considered.
Pre-Order Consultation Requirement
Ensuring alignment before we begin
To ensure alignment and avoid misunderstandings, all buyers must consult with us before placing an order. This consultation is mandatory to establish clear expectations and project scope.
What We Discuss
- Project scope and requirements
- Timelines and milestones
- Deliverables and specifications
- Cost and payment terms
Our Commitment
- Provide formal quote in writing
- Confirm all details before starting
- Set clear expectations
- Document scope changes
Note: Orders placed without prior consultation may be delayed or subject to revision, and standard refund terms apply. We strongly recommend scheduling a consultation to ensure a smooth project experience.
Refund Process
How we handle your refund requests
Submit Request
Via Contact Us form with order details
Review Period
3-5 business days for evaluation
Processing
7-14 business days after approval
Confirmation
Email notification upon completion
Required Information for Refund Request
Important Notes:
- Refunds exclude taxes, shipping (if applicable), or third-party fees
- Currency conversions use the prevailing exchange rate at processing time
- Refunds are processed to the original payment method
GDPR Compliance and Data Handling
Your privacy rights matter to us
SNEHASYS TECHNOLOGIES is committed to GDPR for EU residents. We process personal data only as necessary for service delivery, with your consent where required.
Your Rights
- Access your personal data
- Rectify inaccurate data
- Erase or restrict processing
- Withdraw consent
- Lodge complaints with authorities
Data Retention
For legal and compliance purposes
After retention period, all data is securely deleted.
Data Protection Officer: For GDPR-related inquiries, contact [email protected]
Important: Exercising your GDPR rights does not entitle you to refunds for services already rendered.
Exceptions and Force Majeure
Special circumstances
Refunds may be considered at our discretion for the following exceptional circumstances. All such requests are evaluated on a case-by-case basis.
Proven Service Non-Delivery
If we fail to deliver the service as agreed and cannot remedy the situation.
Delays Beyond Our Control
Delays caused by factors outside our reasonable control, such as client-provided data issues or delayed feedback.
Force Majeure
We are not liable for failures or delays caused by events beyond our reasonable control, including but not limited to:
Contact Us
We're here to help
If you have any questions about this Return & Refund Policy, or if you need to submit a refund request, please don't hesitate to reach out to us.
This policy may be updated from time to time. Please check this page regularly for any changes.
SNEHASYS TECHNOLOGIES
Empowering Your IT Vision
Thank you for choosing us as your technology partner. We are committed to your success.